What to Expect
A clear guide to what happens when Derby Cleaners cleans your home, what we do and do not include, and how to get the best results.
Derby Cleaners serves homes and businesses across Derby. Eco-friendly products are included, and every booking is covered by our 100% Satisfaction Guarantee. Call 01332 480163 for a clear quote.
Before we arrive
We confirm your booking in advance so you know when to expect us. On the day:
- We arrive at the agreed time (we will call if delayed)
- We bring all cleaning materials and equipment
- We introduce ourselves if it is your first clean
- We confirm any specific requirements before starting
You do not need to tidy before we arrive, though clearing surfaces does help us clean more thoroughly.
During the clean
We work systematically through your home, focusing on the areas agreed. A typical domestic clean includes:
Standard inclusions
- Dusting all accessible surfaces
- Vacuuming carpets and rugs
- Mopping hard floors
- Cleaning kitchen surfaces and appliances (exterior)
- Cleaning bathrooms fully
- Emptying bins
- Making beds (if linen provided)
Usually excluded (unless agreed)
- •Inside ovens (deep clean service)
- •Inside fridges and freezers
- •Exterior windows
- •Laundry and ironing
- •Decluttering and organising
- •Moving heavy furniture
If you want something specific included, just tell us and we will factor it in.
Communication
We believe in clear communication:
- If we notice something that needs attention (leak, damage, etc.) we will tell you
- If we cannot complete something due to time or access, we will explain
- If you have feedback, we want to hear it
- For regular cleans, we get to know your preferences over time
After we leave
When we finish:
- We secure the property (lock up, set alarm if instructed)
- We return keys as agreed
- You receive a cleaning report
- Payment is taken (or invoiced for account customers)
If you are not happy with anything, let us know promptly and we will address it.
Tips for getting the best results
- 1Tell us your priorities
If certain areas matter most, let us know so we can focus there
- 2Provide access
Ensure we can reach the areas that need cleaning
- 3Keep us informed
Changes to your home, new pets, or specific concerns - we want to know
- 4Give feedback
We improve based on what you tell us
Have questions?
We are happy to help. Call us or send an enquiry and we will get back to you.