Complaints policy
How to raise an issue with Derby Cleaners and what happens after you do.
Derby Cleaners serves homes and businesses across Derby. Eco-friendly products are included, and every booking is covered by our 100% Satisfaction Guarantee. Call 07491 874921 for a clear quote.
If something is not right
Most issues are small and fixed on the spot. If a clean has missed something covered by the booking, tell Sarah or the team as soon as you notice, by phone or email, and give us a reasonable chance to come back and put it right. This is covered by our 100% Satisfaction Guarantee, described on the terms page.
How to complain
Email hello@derbycleaners.co.uk or call 07491 874921 with your name, the date of the clean and what went wrong.
What happens next
We acknowledge a complaint within 2 working days and aim to give a full answer within 5 working days. Where the fix is a return visit under the Satisfaction Guarantee, we arrange a time that suits you as part of that answer.
If you are still not happy
Citizens Advice (citizensadvice.org.uk) gives free, independent guidance on your consumer rights if you remain unhappy with our answer. See the "Your right to cancel" and "Complaints" sections on the terms page for your wider consumer rights on a booking.
Last updated: 3 October 2026. If the issue is a wrong price or fact on this website rather than a clean, see how we work.